PROFILE
AI-supported operations with disciplined documentation.
Technology and operations practitioner with independent experience building AI-supported workflows, prompt systems, operational documentation, process maps, follow-up systems, and practical frameworks for non-technical users. Focused on turning unclear processes into structured steps, review gates, and usable handoffs.
EXPERIENCE
AI Consultant | Agentic AI Operations
Freelance / Contract
- Created compliance-aware intake forms, evidence checklists, process maps, and communication templates for consumer credit, billing, and dispute-related workflows.
- Translated complex administrative steps into repeatable templates designed for consistent use by non-technical users.
- Designed strategic roadmaps and implementation structures for AI integration into existing workflows.
- Conducted operational reviews to identify workflow, communication, and resource-utilization issues.
AI Consumer Consultant | Custom Framework Architecture
Self-employed
- Designed multi-step AI orchestration frameworks, prompt systems, feedback loops, knowledge-base structures, and decision-support processes.
- Built Google Sheets and Python-supported tracking utilities for lead management, conversation status, bookings, and simple operating dashboards.
- Designed appointment-business workflows covering missed-call recovery, follow-up sequences, pipeline stages, booking flows, and reporting handoff.
- Delivered SOPs, template sets, and client-facing documentation aimed at non-technical users.
Valet Supervisor
Accurate Event Services
- Supervised valet and security teams for major events, including VIP transportation and high-value vehicle operations.
- Adapted staffing, traffic flow, and training under crowd, schedule, and safety pressure.
- Implemented scheduling practices and monitored performance for process improvement.
SELECTED PROJECTS
Missed-Call Rescue Workflow
Rapid text-back, lead qualification, booking routing, and reporting handoff for service businesses.
No-Show Reduction System
Reminder, confirmation, reschedule, and exception-handling workflow for appointment operations.
Consumer Documentation Pack
Reusable intake, evidence, issue-tracking, and communication templates.
AI Prompt & Runbook Systems
Reusable prompts and operating runbooks for consistent execution and output review.